Frequently Asked Questions
Everything you need to know about shopping with JM Looks.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day return policy for all unworn items with original tags attached. Simply visit our Returns Portal to start your process.
How do I find my correct size?
Each product page features a detailed 'Size Guide' button. We recommend measuring yourself and comparing it to our size chart as fit can vary between styles.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.
Can I modify or cancel my order after it's placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our support team.
Are your materials sustainably sourced?
At JM Looks, we are committed to ethical fashion. Over 60% of our current collection is made from organic cotton or recycled polyester, and we aim to reach 100% by 2026.